(Senior) Support Engineer Medientechnik (m/f/d)

  • Mainz
  • Full-time
  • Permanent
  • Qvest

As a Support Engineer in our Media Technology Service & Support business unit, you will support our customers remotely and in a leading role on site by performing commissioning and acceptance as well as regular maintenance of media technology equipment and complex network systems. In this way, you ensure the smooth operation of all relevant media and IT systems of our customers. The training of the first level support for the media technical systems at the customer's site is also part of your tasks. In addition, together with the Qvest service team, you will ensure professional support for our customers even beyond normal working hours.

Your Tasks

  • Commissioning and acceptance of media technology systems as well as complex network systems on site at our customers
  • Supporting our customers with service and support and providing regular maintenance, telephone support as well as service calls within the scope of service and support contracts
  • Provide first level support training for customer's media technology systems
  • Ensuring, together with the Qvest service team, professional support for our customers beyond normal working hours
  • If required, taking over on-call duties, individual response times and on-site assignments
  • Support of the 24/7-hotline
  • Advising customers with the initiation of a concept proposal

Your Profile

  • Completed technical studies or training in the field of computer science, electrical engineering, media design (IT specialist system integration or similar)
  • Knowledge of service and support of media technology systems
  • Sound know-how in the areas of server systems, network technology as well as video and audio technology
  • Product experience of current media control systems such as QSC, Wolfsvision, Crestron, AMX, Extron as well as interfaces of the peripheral devices to be controlled
  • Analytical thinking and structured, success-oriented approach to commissioning and malfunctions
  • Ability to work in a team, creativity and motivation
  • Convincing appearance and assertiveness
  • High willingness to travel

We offer

  • Training and Continuing Education
  • Accessible Workplace
  • Company Pension Plan
  • Coporate Benefits
  • Company Laptop
  • Flexible Working Hours
  • Group Accident Insurance
  • Good Public Transport Connections
  • Hybrid Work
  • Job Bike
  • Employee Bonuses
  • Parking Lot
  • Capital Accumulation Plan

About Qvest

Qvest provides holistic support to companies worldwide in their further development in the context of digital transformation. With a focus on success, more than 1,300 employees help their customers to achieve future-oriented change with innovation and consulting services, system and ICT integration in technology and infrastructure projects and the development of software and digital products. Qvest's clients include numerous well-known companies from industries such as media & entertainment, telecommunications, automotive, health & pharmaceuticals, consumer goods, retail, transportation and logistics, as well as organisations from the public sector. In addition to its headquarters in Cologne, the company also has offices in Europe, the USA, the Middle East, South East Asia and Australia.

Wendy Grall
Talent Acquisition Manager
Phone: +49 163 3535173
Apply now!