Senior Service Technician Broadcast (m/f/d)

  • Cologne Ossendorf
  • Full-time
  • Permanent
  • Qvest GmbH

As a (Senior) Service Technician Broadcast in our Service & Support business unit, you will support our customers directly on site or remotely and thus ensure the smooth business operation of all relevant media, broadcast and IT systems. The implementation of technical trainings at the customer's site is also one of your tasks. In addition, you will support our team in the preparation of technically demanding tenders. A dynamic and representative working environment in a collegial atmosphere as well as attractive benefits will ensure that you feel at home with us right from the start.

Your Tasks

  • System- and technical support of national and international system installations of our customers from the TV and media sector
  • On-site service, remote service, telephone and e-mail support, professional service, patch/update/upgrade service (system development)
  • Installation, integration, commissioning and maintenance of AV and IT systems
  • Technical onboarding and training of customers
  • Support in the technical preparation of complex tenders and offers
  • Supporting the sales department in customer consultations and project meetings
  • Technical commissioning of AV and IT components as well as problem identification and elimination
  • Carrying out acceptance tests and supporting on-air processes

Your Profile

  • Degree or professional training in the field of computer science, media design, media design or comparable, preferably with a focus on technical production or online media/new media
  • Several years of relevant professional experience, ideally in technical service and support welcome
  • Understanding of modern broadcast IT concepts and the necessary interfaces
  • Very good knowledge of non-linear editing and post-production processes
  • Very good knowledge of Avid and Adobe products for audio/video productions
  • Good knowledge of operating systems (servers & workstations), network technology and virtualisation (e.g. VM Ware)
  • Knowledge of storage technologies, database technology and asset management, as well as their infrastructures, streaming and video formats is helpful
  • Desirable certifications: Avid ACSR (Certified Support Representative), Cisco CCNA or MS SQL

We offer

  • Training and Continuing Education
  • Flexible Working Hours
  • Employee Events
  • Employee Bonuses
  • Coporate Benefits
  • Parking Lot
  • Sport and Fitness Options
  • Job Bike
  • Group Accident Insurance
  • Good Traffic Connection
  • Capital Accumulation Plan
  • Remote Work
  • Company Pension Plan
  • Company Laptop

About Qvest

Qvest provides holistic support to companies worldwide in their further development in the context of digital transformation. With a focus on success, more than 1,300 employees help their customers to achieve future-oriented change with innovation and consulting services, system and ICT integration in technology and infrastructure projects and the development of software and digital products. Qvest's clients include numerous well-known companies from industries such as media & entertainment, telecommunications, automotive, health & pharmaceuticals, consumer goods, retail, transportation and logistics, as well as organisations from the public sector. In addition to its headquarters in Cologne, the company also has offices in Europe, the USA, the Middle East, South East Asia and Australia.

Stella Krupp
Talent Acquisition Manager
Phone.: +49 221 9156 316