Warranty Manager (m/f/d)

Do you want to work in an innovative and dynamic environment, where you can expect cutting-edge technologies and exciting projects in the broadcasting and media sector? Then you’ve come to the right place! We are currently looking for a Warranty Manager (m/f/d) to take responsibility for warranty and service processes, ensure smooth execution, and strengthen our team with their expertise.

• Supporting our national and international TV and media clients
• Processing warranty claims in our ticket and ERP system
• Correspond with customers, manufacturers and couriers
• Provide telephone and email support
• Inspect and perform initial technical assessment of returned equipment
• Perform incoming goods inspections, including serial number verification
• Researching and requesting spare parts and initiating orders
• Dealing with queries relating to incoming invoices
• Requesting and documenting quotations
• Oversee the loan of test equipment, including coordinating maintenance and shipping logistics
• Act as an interface between purchasing and sales
• Carry out minor repairs on site (technical knowledge is an advantage)

• Commercial or technical training in a broadcast environment
• Strong technical understanding
• Experience of warranty and claims management
• Good MS Office skills
• Commitment, dedication, flexibility and assertiveness
• Strong customer, service and solution focused mindset
• High resilience, even in stressful situations, with strong de-escalation and teamwork skills
• Ideally knowledge of databases, broadcast IT and infrastructure, streaming and video formats
• Fluency in spoken and written German and English
• Knowledge of logistics and ERP systems would be an advantage

• Training and Continuing Education
• Flexible Working Hours
• Employee Events
• Coporate Benefits
• Parking Lot
• JobBike
• Group Accident Insurance
• Good Traffic Connection
• Capital Accumulation Plan
• Hybrid Work
• Company Pension Plan
• Company Laptop
• Urban Sports Club