Team Lead DevOps Support (m/f/d)

We are a leading media, broadcast and IT systems company looking for a Team Lead to join our Service & Support team in Copenhagen, Denmark. As a Team Lead you will play a crucial role in ensuring the smooth operation of our customers, providing on-site technical training and assisting with technically challenging tenders. In a dynamic work environment, we offer you a collegial atmosphere and attractive benefits.

The Project

A DAM/MAMsolution for a large country wide government department. A Security clearance or the ability to achieve a security clearance is required.

• Analyzing errors in complex production systems
• Evaluating logs and fixing the problems, sometimes under high time pressure
• Monitoring, analyzing and improving systems and workflows
• Communication with customers and manufacturers
• Assistance in selecting and combining products for more complex post-production systems (to improve, modernize, enlarge, replace existing systems)
• Support for the 24/7 hotline
• Management of a team of Service Technicians and DevOps Engineers
• Coordinate and prioritize tasks and projects within the team
• Ensure efficient resource utilization
• Promote positive team dynamics, team motivation and team communication
• Contribute to continuous improvement of processes and service quality
• Ensure that guidelines are followed at the customer site

• Completed training or studies specializing in Media Informatics, Network and Communication Technology, or you are an IT Specialist, preferably with a focus on technical production or online media/new media. Career changers with relevant and many years of practical experience are also welcome
• Relevant experience with Java, TomEE and similar Java services (backend) and HTML/CSS/Javascript (frontend)
• Hands-on experience with SQL, entity modelling, RESTful API and event-driven workflows.
• Knowledge in supporting and customising with OpenText Media Management OTMM version 20+ and Trouble shooting skills on OTMM servers is a plus
• Experience in workflow design and integration through APIs
• Extensive experience in configuration settings, metadata, security, user search security and front-end development
• Knowledge of content migration from legacy systems and defining new and secure ingest workflows
• Experience in defining business requirements and technical design outcomes
• Ability to map metadata, asset ingest formats, system integration
• Very high customer, service and solution orientation as well as excellent technical comprehension skills
• High resilience in stressful situations, strong de-escalation and teamwork skills
• Structured work and analytical thinking are required
• Experience in technical service and support are welcome
• Convincing appearance and assertiveness
• Very good written and spoken Danish and English

• Aus- und Weiterbildung
• Betriebliche Altersvorsorge
• Coporate Benefits
• Flexible Arbeitszeiten
• Hybrid Work
• Sport- und Fitnessangebote